July 1, 2022 I retired from Arthur Edwards Inc, a community management firm caring for properties in New Jersey and New York. I worked there for over 13 years caring for condo high rises and town homes, upscale and lower income areas, over 55 and young families. It was fast moving and complicated. What I found the most fascinating was the interpersonal relationship dynamics. I learned more about people while I managed their associations than I did in the few counseling courses I took several years ago. Because I need to remember, and because these things often apply to any community/family/church/groups, here they are below:
I learned I never want to live in a condo community because I met too many hostile, legalistic neighbors and condo board members. In these type of communities, other people would decide how I should spend my money and repair my home -- or not! If there are owners in the condo who fall into hard times and default financially, all homeowners have to pay more to make up for their bad luck or foolishness.
However, I have also seen beautiful communities where the neighbors truly care for one another and help one another. For every arrogant mean board member I have met, there are ten sweet selfless ones who despite it being a thankless volunteer job, tirelessly work for the good of their community. Caring for these communities were the best part of my job and what made it the most difficult to leave!
Rules are vital to a good community and the rules must be enforced. No rules, or unenforced rules cause the community to devolve into chaos resulting in pain for everyone. While boundaries are vital, they need to be enforced with kindness, consideration, respect, empathy and compassion.
When people are contacted about breaking a rule, it is amazing to see how differently people respond. Some people will be horrified they did something wrong and afraid their perfect record will be soiled. They will apologize profusely and make it right immediately. On the other extreme some will be extremely agitated that they were contacted at all and immediately blame you, the board, or their neighbors. They will tell you of a totally unrelated problem you must address immediately! There are rule followers and rule breakers. No matter what our approach is, people's reactions are up to them.
As with everything, when there is an issue, we need to hear BOTH sides and not jump to conclusions. Often people on both sides of the issue will have completely different stories and it is difficult to find where the truth lies.
Most people who are being angry today are in a tough spot. Today's issue may have reminded them of an old hurt and opened an old wound. Or they may have other life concerns already putting them on edge. Although it is difficult, it is best not to respond in kind. Listening carefully and respectfully may guide them to process the issue and soften their hearts. Even if we can't change their minds while speaking to them, they may think about it and change their mind later. Trust the Holy Spirit and time to work on their hearts.
Some people are just evil. There is no reasoning with them. There is no use to even try. But people do not wear signs and it is difficult to tell an evil person from a simply angry person at first. It is hard to tell a liar from someone who is just sharing their unique perspective. But time will always tell.
Once there is a homeowner who repents of breaking a rule, the board needs to move forward with forgiveness and grace. Continued bitterness can ruin communities.
When there is a dispute, it is better to avoid getting attorneys involved. Once the lawyers take over the only one who really wins is the attorney.
When we give our gift of wise experience and advice, some people will not accept it. It is best not to take it personally and remember it is not our roof that is leaking or our over-grown garden, or bumpy driveway. It is not our money either. We don't live in their homes, live their lives or even know their whole story. We will not reap the consequences, they will. So let it go.
No one can tell when the next unexpected expensive problem will occur, but we can be sure it will come. Therefore it is important to save for the future.
Finally no matter what work you do, I can't over-state the importance of working for someone who values your contribution. Or the devastation of being unappreciated and unseen. At Arthur Edwards Inc., my boss did appreciate me and listen to all my ideas, even if they were not always the best. To be personally valued is the best compensation! Without it, no amount of money will do. So THANK YOU to my boss Ed Frank. May all the value and kindness you give to others, employees and clients, return to you 100 fold.
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